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This improvement proposes to enable a note system that allows creating a communication channel between the team and the end customer through the customer portal. The idea is that, from the internal process, the team can mark certain notes as public to be displayed on the customer portal. In the same way, the customer can add their own notes from the portal, which are registered as part of the corresponding process in Wattwin.

This functionality seeks to establish centralized, clear and traceable communication between both parties, avoiding dependence on external channels such as emails or calls.

Wattwin proposes this improvement so that users can:

✔️ Share relevant process information with the customer through public notes.

✔️ Receive notes and instructions from the customer directly from the portal, integrated into the process flow.

✔️ Unify communication in a single channel linked to the project.

✔️ Ensure traceability, avoid loss of information and reduce communication friction.

✔️ Improve transparency and collaboration throughout the project cycle.