Integrate WhatsApp Business into the platform to centralize communication with customers. The integration would connect the WhatsApp Business API to the system, allowing messages sent and received to be automatically recorded in the processes or in the customer's file.

The objective is that conversations can be managed from a single place, avoiding the use of external channels and ensuring that all information is ordered, accessible and linked to the corresponding project.

Wattwin integrates this functionality so that the user can:

✔️ Manage WhatsApp Business conversations directly from the platform.

✔️ Automatically record messages within the customer's process or file.

✔️ Centralize all communication in a single system.

✔️ Improve traceability and commercial or technical monitoring.

✔️ Increase the speed of response and the quality of customer service.